Field Service & Ticket Management Software
Comprehensive Service Job Management, Work Order Scheduling, and Technician Management software to streamline your field service operations.
Other Features
- Lead Management
- Follow-Up Management
- Customer Management
- Services & Jobs / Ticket Scheduling
- Employee Time on Ticket
- Quotation Management
- Invoice & Payment Management
- Track AMC Services & Renewals
- Employee Attendance Management
- Location Tracking & Attendance
- User Management
- Upload Data
- Daily Analysis Report
- Email/WhatsApp Integration
Manage Every Service Job from Start to Finish
When a customer requests a service, you can create a service ticket and assign the job to an employee.
Your team can see which jobs are pending, which employee is handling the job, when the work started and whether the service has been completed.
Simple Service Workflow
Employee Time & Ticket Resolution Tracking Software
Track Employee Productivity & Time Spent on Service Tickets
Want to know how long a technician or employee took to complete a customer's service request?
MI-Btrack Ticket Time Tracking Software automatically records employee work time tracking, start timestamps, and ticket resolution time tracking. This provides business owners with complete visibility into technician productivity tracking, employee work duration, and service job turnaround times.
With built-in employee productivity tracking software, you can monitor service progress in real-time, benchmark technician performance, and identify service tickets that require additional attention.
Simple Example
Business Benefit
Now you don't have to depend only on an employee's verbal update. You can check the ticket record and understand how long the service actually took.