Customer Management Software for Service Businesses
Comprehensive Customer Relationship Management, centralized Customer Database Software, and complete customer history tracking for service companies.
Other Features
- Lead Management
- Follow-Up Management
- Customer Management
- Services & Jobs / Ticket Scheduling
- Employee Time on Ticket
- Quotation Management
- Invoice & Payment Management
- Track AMC Services & Renewals
- Employee Attendance Management
- Location Tracking & Attendance
- User Management
- Upload Data
- Daily Analysis Report
- Email/WhatsApp Integration
Keep All Customer Information in One Place
How many times have you searched your WhatsApp chats, notebooks or Excel files to find an old customer's information?
With MI-Btrack, you can keep your customer details, service history, tickets, purchases, follow-ups and notes in one place.
When a customer calls, your team can quickly see what service they received earlier and what happened during their previous visits. No delays, no guesswork.
Key Customer Management Features
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360° Customer Profile: Maintain a centralized customer database with complete contact, communication, and interaction history.
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Instant Service Records: Access past support tickets, purchases, AMC contracts, service logs, and internal notes instantly.
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Cross-Team Visibility: Gain a unified view of customer engagement across customer support, technicians, billing, and sales.
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Role-Based Security: Strict role-based permissions ensure customer contact details and pricing history remain secure.
Effective customer relationship management helps service businesses build trust, increase customer satisfaction, and improve retention—leading to long-term business growth.